FAQs

How much are your delivery charges?

Delivery charges start from just 95p.  Once you complete your order, you will see your final P&P costs.  A full table of our charges is available  here

Where is my parcel?

As most of the wooden craft shapes in our shop are already cut, we aim to dispatch your order within 1 – 2 days. We use Royal Mail 48 (2nd Class) or a courier for larger, heavier items. The average delivery time is usually 2 – 3 days.

We also offer an Express Delivery service should you wish to receive your shapes sooner.

If you are concerned that your order has not arrived by the estimated delivery time please contact us as soon as possible.

More information on postage can be found here

My item is damaged or part of it is missing 

Please contact us as soon as possible so we can put it right for you as quickly as we can.

All broken, damaged, missing or not as ordered items must be reported within 48hrs of receiving the delivery.

What is your returns and refund policy?

We want you to be 100% happy with your purchase. If for any reason you are not, please contact us straight away. We offer a 30 day return policy. So if you change your mind and decide you do not want to keep your shapes, you may return them to us in that time frame. If you are returning for any other reason than defective, broken in post or not as ordered/described you will be responsible for the return postage. However we will make a full refund including the original outward postage within 72 hours of us receiving them.

A full copy of our returns policy can be found here

Full terms and conditions can be found here

Do you offer a bespoke service?

If you can't find what you're looking for in our extensive catalogue, we offer a bespoke service and are happy to discuss your requirements with you. Get in touch with us by email, phone or use our contact us page and give us a description of what you would like.  Either way, we'll liaise with you fully to ensure you are happy with the design, price and service.

Do you offer discounts for bulk purchases?

Yes, we most certainly do. Just browse through our catalogue and when you've found the shape in the size and wood type you like, you will see our discount offers. You can save up to 10% by ordering 100 + shapes. If you can't find what you want, just get in touch and we'll be only too happy to give you a quote.

What are your payment methods?

You can pay for your products using your paypal account, credit debit cards, bank transfer or send us a personal cheque. Your shapes will be posted to you as soon as funds are cleared and this should taken into consideration if paying by personal cheque.  

If you can't find the answer to your question, please don't hesitate to contact us and we'll do our best to help you as soon as we can.

Ordering craft shapes from us.

Ordering from Emmc craft shapes is very simple. Our pages and secure checkout will guide you through the process of buying the wooden cut outs that you would like.

Find your shape.

Our comprehensive catalogue of wooden cutouts and shapes are listed in the menu down the left side of the home page. Each category contains a selection of styles, sizes, thickness' and the option of having holes drilled into the shape, making it easy for you to find the perfect wooden craft shape for your project.

To help you even further, once you have clicked into the category, you can sort the products on the page to display them in your preferred way. Click the “sort by” tab on the right and choose your relevant option.

Information on your shape.

On the product page you will find all the information you need about the shape. Sizes, quantities they are sold in and materials we can supply them in, eg MDF or Plywood.

If the product you are looking for is not listed on our web site, maybe we haven't got the right size or you want a different type of wood, please (Click here) and fill in our contact us form with your details and we will get back to you as soon as we can.

Choose your options.

Before you click the “add to basket button” you will need to select options that are available for that shape. For example, Size, hole options or wood thickness. Please be aware that once these options are selected the price changes.

Put your shape in the shopping basket.

You can now click “add to basket”, the item will be added to your basket and you will have the option to "continue shopping" or “checkout”. You can repeat the process for all the craft shapes that you need. At any time you can click the "basket" link at the top right hand side of any page. This will show all the items you have in your basket.

Checkout and pay.

Once you have everything you need in your basket, it's time to checkout. Click on the “checkout” Button. You will now be guided through the checkout pages. You will need to fill in your name and address, select a postage option and select a payment method.

All prices shown include VAT at the standard rate of 20%

Postage Prices and estimated delivery times.

Standard Delivery

Most orders under 2kg will be posted Royal mail 48 (2nd class) which normally takes 2 days to deliver. Orders over 2kg will be posted using a courier service or similar which normally takes 2 to 5 days (average 3 days)

Postage Costs
ServiceCostDispatch timeDelivery TimeTotal time to arrive
Standard delivery £0.00 - £2.50£1.201-2 days2-3 days3-5 days
Standard delivery £2.50 - £4.99£1.951-2 days2-3 days3-5 days
Standard delivery £5.00 - £9.99£2.951-2 days2-3 days3-5 days
Standard delivery £10.00 - £29.99£4.951-2 days2-3 days3-5 days
Standard delivery £30.00- £49.99£4.951-2 days2-5 days3-5 days
Standard delivery £50.0 - £99.99£6.991-2 days2-5 days3-7 day
Standard delivery £100.00 +£7.991-2 days2-5 days3-7 days
Please note that delivery times are estimates only


Express Delivery

 We will use Royal Mail 24 for this service. On larger orders and heavy items we will use an express / next day courier service.

Postage Costs
ServiceCostDispatch timeDelivery TimeTotal time to arrive
Express delivery £0.00 - £4.991.951-2 days1-2 days2-4 days
Express delivery £5.00 - £9.992.951-2 days1-2 days2-4 days
Express delivery £10.00 - £29.995.951-2 days1-2 days2-4 days
Express delivery £30.00- £49.996.501-2 days1-2 days2-4 days
Express delivery £50.0 - £99.998.501-2 days1-2 days2-4 day
Express delivery £100.00 +8.501-2 days1-2 days2-4 days
Please note that delivery times are estimates only.

 

Please Note: we only deliver to the uk. If you would like delivery outside the United Kingdom please contact us for a postage Quote:

Payment methods.

 

Payment Methods
PayPalIf you choose this option you will be directed to PayPal's secure website to complete the transaction.
Quick easy and secure, please visit PayPal's website for more details.
Personal ChequePlease make cheques payable to Emmc craft shapes and post it to:
Emmc Craft Shapes
Unit 2 Willow Farm,
Allwood Green,
Rickinghall,
Diss.
Norfolk.
IP22 1LQ
Please note we will not dispatch the goods until we have received payment in cleared funds.
Card PaymentsIf you wish to pay by a card please choose the PayPal option, you will be directed to PayPal secure server where you can choose the option to pay by card without having a PayPal account.
 

No card details are held on our system we only collect your name, address and contact details. You can find out more about this in our privacy policy (Click here)

All prices shown on our website include VAT at the standard rate of 20%

Our VAT Number is GB 236700913