FAQ's

How much are your delivery charges?

Delivery charges start from just 95p.  Once you complete your order, you will see your final P&P costs.  A full table of our charges is available  here

Where is my parcel?

As most of the wooden craft shapes in our shop are already cut, we aim to dispatch your order within 1 – 2 days. We use Royal Mail 48 (2nd Class) or a courier for larger, heavier items. The average delivery time is usually 2 – 3 days.

We also offer an Express Delivery service should you wish to receive your shapes sooner.

If you are concerned that your order has not arrived by the estimated delivery time please contact us as soon as possible.

More information on postage can be found here

What is your returns and refund policy?

If you are not 100% happy with your craft shapes, simply fill in our Returns and Refunds form which can be found “here” and we'll guide you through the process on how to return them to us in order to get your refund. Can't quite make up your mind? Don't worry, you have 14 days to decide. Please note that if you are returning the product for reasons other than defect or not as described,  you, as the buyer, are responsible for the return postage. We will however refund the original outward bound postage. 

A copy of our returns policy can be found here

Full terms and conditions can be found here

Do you offer a bespoke service?

If you can't find what you're looking for in our extensive catalogue, we offer a bespoke service and are happy to discuss your requirements with you. Get in touch with us by email, phone or use our contact us page and give us a description of what you would like.  Either way, we'll liaise with you fully to ensure you are happy with the design, price and service.

Do you offer discounts for bulk purchases?

Yes, we most certainly do. Just browse through our catalogue and when you've found the shape in the size and wood type you like, you will see our discount offers. You can save up to 10% by ordering 100 + shapes. If you can't find what you want, just get in touch and we'll be only too happy to give you a quote.

What are your payment methods?

You can pay for your products using your secure paypal account, or send us a personal cheque. Your shapes will be posted to you as soon as funds are cleared and this should taken into consideration if paying by personal cheque.  

If you can't find the answer to your question, please don't hesitate to contact us and we'll do our best to help you as soon as we can.

Do your prices include VAT?

All prices shown on our website include VAT at the standard rate of 20%

Our VAT Number is GB 236700913